Terms and Conditions

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Terms and Conditions

Last updated: November 10, 2025

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.navgraha.in website (the “Service”) operated by NAVGRAHA IN, Ahmedabad (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. INTRODUCTION

Welcome to Navgraha In. These terms and conditions govern your use of our website and purchase of products from our online store.

By using our website and purchasing products, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

2. ABOUT US

Business Name: NAVGRAHA IN
Address: 301, Sarthak-2 Complex, Above Lalit Beauty Collection, Swastik Cross Road, C G Road, Navrangpura, Ahmedabad, 380009, Gujarat, India
Phone: +91-9737816939
Email: na***********@***il.com
Website: https://www.navgraha.in

3. PRODUCTS AND SERVICES

We sell authentic spiritual and religious products including rudraksha beads, gemstones, yantras, and related items through our online store.

All product descriptions, images, and prices are provided in good faith and are subject to availability. We reserve the right to modify or discontinue products without prior notice.

Product images are for illustrative purposes. Actual products may vary slightly in appearance due to natural variations in handmade and natural items.

4. PRICING AND PAYMENT

All prices are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

We reserve the right to change prices at any time without prior notice. However, orders already placed will be honored at the price confirmed at the time of purchase.

Payment must be made in full at the time of placing your order. We accept payments through:

  • Credit/Debit Cards
  • Net Banking
  • UPI
  • Digital Wallets
  • Cash on Delivery (where available)

5. ORDER ACCEPTANCE

Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline your order for any reason.

Order confirmation will be sent to your registered email address. This confirmation does not constitute acceptance of your order.

We will send you a dispatch confirmation once your order has been shipped.

6. SHIPPING AND DELIVERY

Shipping Charges: A flat shipping fee of ₹99 applies to all orders across India, regardless of order value.

Delivery Locations: We deliver to all serviceable pin codes across India.

Delivery Time:

  • Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad, Kolkata, Chennai): 3-5 business days
  • Other Cities/Towns: 5-7 business days
  • Remote Areas: 7-10 business days

Delivery times are estimates and may vary due to factors beyond our control including weather, courier delays, or public holidays.

Shipping charges (₹99) are non-refundable in case of order cancellation or return, except when the product is damaged, defective, or incorrect.

For more details, please refer to our Shipping & Delivery Policy.

7. CANCELLATION POLICY

Customer Cancellation:

Within 24 Hours: You may cancel your order within 24 hours of placing it for a full refund including shipping charges.

After 24 Hours: You may cancel your order before it has been shipped by contacting us immediately at:

  • Phone: +91-9737816939
  • Email: na***********@***il.com
  • WhatsApp: +91-9737816939

Once an order has been dispatched, it cannot be cancelled. However, you may return it as per our Returns & Refunds Policy.

Cancellation by Us:

We reserve the right to cancel any order in the following situations:

  • Product is out of stock or unavailable
  • Pricing errors or technical issues
  • Payment authorization failure
  • Suspected fraudulent transaction
  • Unable to deliver to the provided address

If we cancel your order, you will receive a full refund including shipping charges within 7-10 business days.

8. RETURNS AND REFUNDS POLICY

We accept returns and provide refunds in accordance with Indian consumer protection laws and Google Merchant Center requirements.

Return Window:

  • 14 days for standard products from the date of delivery
  • 30 days for damaged, defective, or incorrect items from the date of delivery

Eligible for Return:

You may return a product if:

  • The product is defective or has manufacturing defects
  • The product arrived damaged during shipping
  • You received the wrong product
  • The product significantly differs from the description or images on our website
  • The product quality is below acceptable standards

Return Conditions:

To be eligible for a return, the product must:

  • Be unused and in original, undamaged packaging
  • Include all original tags, labels, certificates, and documentation
  • Have the original invoice or proof of purchase
  • NOT have been worn, energized, activated, or used in any rituals
  • NOT show signs of tampering or damage due to customer misuse

How to Request a Return:

Contact us within the return window:

  • Email: na***********@***il.com
  • Phone: +91-9737816939
  • WhatsApp: +91-9737816939
  • Business Hours: Monday-Saturday, 10:00 AM – 7:00 PM IST

Include in your message:

  1. Your order number
  2. Reason for return
  3. Photos or videos of any defects or damage
  4. Any relevant details

Our team will review your request and respond within 24-48 hours. We may request additional photos or information.

Once approved, we’ll provide:

  • Return shipping label (for defective/damaged items – we pay return shipping)
  • Our return address
  • Return authorization number for tracking

Important: Always get tracking confirmation and keep proof of shipment.

Inspection & Verification:

Once we receive your return:

  • We inspect the product condition (3-5 business days)
  • We verify the return meets our conditions
  • We notify you of approval or rejection status

Refund Process:

If Return is Approved:

  • Refund is initiated to your original payment method
  • PhonePe, Credit Card, Debit Card: Refund appears within 7-10 business days
  • Bank Transfer: Refund appears within 7-14 business days
  • Cash on Delivery refunds: Issued as store credit or bank transfer

Refund Amount:

  • Full product price is refunded
  • Shipping charges (₹99) are non-refundable, except for defective/damaged items where we bear all costs
  • Any discounts applied are reflected in the final refund amount

If Return is Rejected:

  • We’ll explain the reason within 48 hours
  • Product will be returned to you FREE OF COST
  • No charges will be deducted

Return Shipping Costs:

  • For defective, damaged, or incorrect products: We arrange and pay for return shipping
  • For other returns: Customer is responsible for return shipping costs

Non-Returnable Items:

The following products/situations are NOT eligible for return:

  • Products marked as “Final Sale” or “Non-Returnable” on the product page
  • Items damaged due to customer misuse, negligence, or improper storage
  • Products without original packaging, tags, or invoices
  • Items that have been activated, energized, or used in rituals
  • Gift cards or gift certificates
  • Digital or downloadable products
  • Custom or made-to-order items
  • Customized or personalized products

Exchange Policy:

For defective items, we can offer:

  • Replacement: Send a new item immediately (we bear all shipping costs)
  • Refund: Full refund of product price (shipping charges non-refundable unless item is defective)

Choose whichever option works best for you.

We also offer exchanges for products of equal or higher value subject to availability. Price differences must be paid for higher-value exchanges.

Damaged Items During Shipping:

If your item arrives damaged:

  • DO NOT refuse the package – accept delivery
  • Document the damage with photos/videos immediately
  • Contact us within 48 hours with proof
  • We will replace the item FREE OF COST
  • No return shipping is necessary; we’ll send the replacement directly

For complete details, please refer to our dedicated Returns & Refunds Policy page.

9. PRODUCT AUTHENTICITY AND QUALITY

We guarantee that all products sold on Navgraha In are authentic and sourced from trusted suppliers.

Natural products like rudraksha and gemstones may have natural variations in size, color, and appearance. Such variations are not considered defects.

Spiritual and astrological benefits mentioned are based on traditional beliefs and are not scientifically proven. Results may vary from person to person.

10. USER ACCOUNTS

To place orders, you may need to create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

You must provide accurate, current, and complete information during registration and keep it updated.

11. INTELLECTUAL PROPERTY

The Service and its original content, features and functionality are and will remain the exclusive property of NAVGRAHA IN and its licensors.

Our trademarks, logos, and product names may not be used without our prior written consent.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any of our content without permission.

12. USER CONDUCT

You agree not to:

  • Use the Service for any illegal purpose
  • Violate any laws in your jurisdiction
  • Infringe on intellectual property rights
  • Upload viruses or malicious code
  • Attempt to gain unauthorized access to our systems
  • Engage in any fraudulent activity
  • Harass, abuse, or harm other users
  • Use automated systems to access the Service

13. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We do not warrant that:

  • The Service will be uninterrupted or error-free
  • Defects will be corrected
  • The Service is free of viruses or harmful components
  • Results from using the Service will be accurate or reliable

14. LIMITATION OF LIABILITY

IN NO EVENT SHALL NAVGRAHA IN, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SERVICE.

Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

15. INDEMNIFICATION

You agree to indemnify and hold harmless NAVGRAHA IN from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party

16. PRIVACY POLICY

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

17. MODIFICATIONS TO SERVICE AND TERMS

We reserve the right to:

  • Modify or discontinue the Service at any time
  • Update these Terms at any time

Changes will be effective immediately upon posting on this page. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

We will update the “Last updated” date at the top of this page when changes are made.

18. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

19. DISPUTE RESOLUTION

In the event of any dispute, you agree to first contact us to attempt to resolve the issue informally.

If the dispute cannot be resolved informally, both parties agree to submit to binding arbitration in Ahmedabad, Gujarat, India.

20. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

21. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and NAVGRAHA IN regarding the use of the Service and supersede all prior agreements.

22. WAIVER

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

23. CONTACT INFORMATION

If you have any questions about these Terms, please contact us:

NAVGRAHA IN
301, Sarthak-2 Complex
Above Lalit Beauty Collection
Swastik Cross Road, C G Road
Navrangpura, Ahmedabad
380009, Gujarat, India

Phone: +91-9737816939
Email: na***********@***il.com
WhatsApp: +91-9737816939
Website: https://www.navgraha.in

Business Hours:
Monday to Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed

By using Navgraha In, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Legal Compliance:
This Terms and Conditions document complies with:

  • Google Merchant Center Return Policy Requirements
  • India Consumer Protection Act, 2019
  • E-commerce Rules, 2020 (India)
  • Information Technology Act, 2000
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