Privacy Policy

Posted by NavgrahaAdmin

November 10, 2025

On July 21, 2025

Privacy Policy

Effective Date: November 10, 2025
Last Updated: November 10, 2025

Introduction

NAVGRAHA IN (“we,” “us,” or “our”) operates the navgraha.in website (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. For full terms, please refer to our Terms and Conditions.

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1. Information We Collect

1.1 Personal Information

When you use our Service, we may collect the following types of personally identifiable information:

Name
Email address
Telephone number
Shipping and billing address
Payment information (processed securely through payment gateways)
Account credentials (username, password)
Birth date and astrological details (for personalized services)

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website
Device information
Cookies and similar tracking technologies

1.3 Plugin and Third-Party Data Collection

We use various WordPress plugins and third-party services that may collect data:

WooCommerce: Collects order data, customer information, and transaction details
Google Analytics & Site Kit: Tracks website usage, traffic sources, and user behavior
Jetpack: Provides site statistics, security monitoring, and content delivery
PhonePe Payment Gateway: Processes payment information securely
Complianz: Manages cookie consent and compliance
Rank Math SEO: Analyzes content and SEO performance
WhatsApp Integration: Facilitates customer communication
Mailchimp: Manages email marketing subscriptions
Elementor: May collect form submission data

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2. How We Use Your Information

We use collected information for the following purposes:

Processing and fulfilling orders
Providing personalized astrological and spiritual services
Communicating about orders, services, and updates
Improving our website and Service
Analyzing website usage and performance
Preventing fraud and ensuring security
Complying with legal obligations
Sending marketing communications (with your consent)
Responding to customer support inquiries

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3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and UK, we process your personal data under the following lawful bases:

Contract Performance: Processing necessary to fulfill our services
Consent: Where you have explicitly consented to data processing
Legitimate Interests: For improving our services and preventing fraud
Legal Obligation: To comply with applicable laws and regulations

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used for targeted advertising (with consent)
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings or our cookie consent banner. Note that disabling cookies may affect website functionality.

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5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We share data with trusted service providers who assist us in operating our business:

Payment Processors: PhonePe, Razorpay (for secure payment processing)
Shipping Carriers: India Post, Blue Dart, Delhivery, FedEx (for order fulfillment)
Email Services: Mailchimp, WP Mail SMTP (for communications)
Analytics Providers: Google Analytics (for website insights)
Hosting Providers: For website hosting and data storage
Customer Support: WhatsApp, contact form plugins

These providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, and safety.

5.3 Business Transfers

In the event of merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

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6. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including:

India (our primary operations)
United States (cloud hosting, analytics services)
European Union (certain service providers)

When transferring data internationally, we ensure appropriate safeguards are in place through:

Standard Contractual Clauses (SCCs)
Adequacy decisions by relevant authorities
Service provider certifications and security measures

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7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

Account Information: Until account deletion or 3 years of inactivity
Order Data: 7 years for tax and legal compliance (as per Indian law)
Marketing Communications: Until you unsubscribe or withdraw consent
Website Analytics: Anonymized after 26 months
Customer Support Records: 3 years from last interaction
Legal/Compliance Data: As required by applicable laws

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8. Your Privacy Rights

8.1 GDPR Rights (EEA/UK Users)

You have the following rights under GDPR:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (“right to be forgotten”)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time
Right to Lodge a Complaint: File a complaint with your supervisory authority

8.2 Indian Users’ Rights

Under Indian data protection laws, you have rights to:

Access and correct your personal information
Withdraw consent for data processing
Request data deletion (subject to legal retention requirements)

8.3 Exercising Your Rights

To exercise any of these rights, contact us at:

Email: na***********@***il.com
Phone: +91-9737816939

We will respond to your request within 30 days. Some rights may be subject to legal limitations.

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9. User Controls and Opt-Outs

9.1 Marketing Communications

You can opt out of marketing emails by:

Clicking the “unsubscribe” link in any marketing email
Contacting us directly at na***********@***il.com
Adjusting your account preferences

9.2 Cookie Management

Use our cookie consent banner to manage preferences
Adjust browser settings to block or delete cookies
Use browser privacy modes

9.3 Account Deletion

To delete your account and associated data, contact us at na***********@***il.com. Note that some information may be retained for legal compliance.

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10. Data Security

We implement robust security measures to protect your personal information:

SSL/TLS encryption for data transmission
Secure payment gateway integration
Regular security audits and updates
Access controls and authentication
Firewall and malware protection
Regular backups and disaster recovery

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

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11. Children’s Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. We will delete such information promptly.

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12. Third-Party Links

Our website may contain links to third-party sites not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on this page
Updating the “Last updated” date
Sending email notifications for material changes

You are encouraged to review this Privacy Policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

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14. Compliance and Legal Framework

This Privacy Policy complies with:

EU General Data Protection Regulation (GDPR)
Digital Personal Data Protection Act, 2023 (India)
Information Technology Act, 2000 (India)
Consumer Protection (E-Commerce) Rules, 2020 (India)

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15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about your data:

Company: NAVGRAHA IN

Office Address:
301, Sarthak-2 Complex
Above Lalit Beauty Collection
Swastik Cross Road, C G Road
Navrangpura, Ahmedabad
380009, Gujarat, India

Customer Support:
Phone: +91-9737816939
Email: na***********@***il.com
WhatsApp: +91-9737816939
Website: https://www.navgraha.in

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST

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Related Policies

For complete information about your rights and our practices, please also review:

Last Updated: November 10, 2025

By using Navgraha.in, you acknowledge that you have read, understood, and agree to this Privacy Policy.