Cancellation and Refund Policy

Posted by NavgrahaAdmin

October 1, 2025

On July 21, 2025

Cancellation and Refund Policy

Effective Date: October 1, 2025
Last Updated: October 1, 2025

At Navgraha.in (“we,” “us,” or “our”), operated by Astro Guru Deepak Jain, we are committed to providing high-quality astrological consultancy services, live pooja and havan sessions, digital products, and physical spiritual products. This Cancellation and Refund Policy explains our approach to cancellations, refunds, returns, and exchanges in compliance with Indian law, including the Consumer Protection Act, 2019, and applicable e-commerce regulations.

1. General Policy Overview

NO REFUND, NO RETURN, NO EXCHANGE, AND NO CANCELLATION

Due to the personalized, time-sensitive, and sacred nature of our offerings, all purchases and bookings are final and non-refundable once confirmed. This policy applies to:

Astrological consultation services
Live pooja and havan sessions
Digital products (e-books, reports, charts)
Physical spiritual products (gemstones, yantras, malas, rudraksha)
Custom-made or personalized items
Subscription services

2. Why We Have This Policy

Our strict no-cancellation policy exists for the following reasons:

Personalization: Each service and product is tailored specifically to your astrological chart, birth details, and individual requirements
Time-Sensitive Rituals: Pooja and havan sessions are scheduled according to auspicious muhurat (timings) that cannot be altered
Resource Allocation: We reserve exclusive time slots, prepare materials, and energize items specifically for each client
Sacred Preparations: Physical products undergo specific vedic rituals and energization processes that cannot be reversed
Digital Delivery: Once digital content is delivered, it cannot be returned

3. Service-Specific Cancellation Terms

3.1 Astrological Consultation Services

Once a consultation session is booked and payment is confirmed:

The booking is non-refundable and non-transferable
No cancellations are permitted
No rescheduling is available
Clients must ensure their availability at the scheduled date and time
If you miss your appointment, no refund or reschedule will be provided

3.2 Live Pooja and Havan Sessions

Live spiritual sessions have additional constraints:

Sessions are scheduled based on specific astrological timings (muhurat)
Preparations begin immediately after booking confirmation
Materials are procured and sanctified for your specific ritual
Once booked, sessions cannot be canceled, rescheduled, or refunded
If you cannot attend the live session, the ritual will still be performed on your behalf as scheduled

3.3 Digital Products

For digital products including e-books, astrological reports, birth charts, and downloadable content:

Once purchased and delivered electronically, no refund, return, or exchange is possible
Digital products are delivered instantly or within 24-48 hours
After delivery, the transaction is considered complete and final
These products are prepared based on your birth details and are personalized

3.4 Physical Spiritual Products

For physical products such as gemstones, yantras, malas, rudraksha, and other spiritual items:

All physical products are prepared, energized, and sanctified specifically for you
Once an order is placed, it enters our preparation and energization process
These items undergo specific vedic rituals tailored to your astrological needs
No returns, refunds, or exchanges are permitted
Products are selected based on your birth chart and cannot be transferred to another person

3.5 Custom Orders and Special Requests

Custom-made items or specially requested astrological products follow the strictest policy:

Custom orders are created exclusively for you based on your specifications
No cancellation, refund, or exchange is available under any circumstances
Once production begins, the transaction is irreversible

4. Exceptions and Special Circumstances

4.1 Defective or Damaged Products

While we maintain a strict no-refund policy, we acknowledge your consumer rights under Indian law:

If a physical product arrives damaged, defective, or significantly different from what was ordered, please contact us within 48 hours of delivery
Provide clear photographic evidence of the defect or damage
We will investigate and, at our sole discretion, may offer a replacement (not a refund)
This exception applies only to manufacturing defects, not to natural variations in spiritual products

4.2 Non-Delivery of Digital Products

If you do not receive your digital product within the stated timeframe, contact us immediately
We will resend the product or provide alternative delivery
If we cannot fulfill the delivery after reasonable attempts, we may issue a refund at our discretion

4.3 Service Cancellation by Us

If we must cancel a service due to unforeseen circumstances (illness, emergency, force majeure), we will offer to reschedule or provide a full refund
This is the only circumstance under which refunds are automatically available

5. No Refund Request Processing

Please understand that:

We do not process refund requests initiated by customers for delivered products or completed services
Dissatisfaction with astrological predictions, personal preferences, or change of mind do not qualify for refunds
Payment disputes, chargebacks, or bank reversals without valid grounds may result in legal action and service termination

6. Timeframes and Deadlines

Important timelines to remember:

Booking Confirmation: Once payment is confirmed, the transaction is final
Digital Product Delivery: Typically within 24-48 hours; transaction final upon delivery
Physical Product Shipping: Typically 7-15 business days; once shipped, no cancellation possible
Damage/Defect Reporting: Must be reported within 48 hours of delivery with photographic evidence

7. Consumer Rights Under Indian Law

While we maintain this strict policy due to the nature of our services, we respect your rights under the Consumer Protection Act, 2019:

You have the right to receive products and services that match the description provided
You have the right to seek redressal for genuine defects or non-delivery
You may file a consumer complaint with appropriate forums if you believe your rights have been violated
However, please note that personalized spiritual services and products may have different considerations than standard consumer goods

8. How to Report Issues

If you experience a genuine issue with your order:

Contact Us Immediately: Reach out via our Customer Service page
Provide Details: Include order number, description of issue, and supporting evidence (photos if applicable)
Report Within Timeframe: Issues must be reported within 48 hours of delivery/service completion
Allow Investigation Time: We will review your case within 5-7 business days
Accept Our Decision: Our decision on whether an exception applies is final

9. Related Policies

For additional information, please review our related policies:

Terms and Conditions – Overall terms governing the use of our services
Shipping & Delivery Policy – Delivery timelines and shipping information
Customer Service – How to contact us for support
Privacy Policy – How we handle your personal information
Moneyback Policy – Additional information on our money-back terms

10. Payment Method Considerations

Our no-refund policy applies regardless of payment method:

Credit/Debit Cards
UPI (PhonePe, Google Pay, Paytm, etc.)
Net Banking
Wallets
EMI options

Please ensure you fully understand this policy before making payment using any method.

11. Important Reminders Before You Purchase

Before completing your purchase, please ensure:

✓ You have provided accurate birth details and personal information
✓ You have reviewed the product/service description carefully
✓ You understand this is a final, non-refundable transaction
✓ You are available at the scheduled time for consultation/live sessions
✓ You have read and agree to our Terms and Conditions
✓ You accept that astrological services are based on traditional knowledge and beliefs

12. Customer Support and Assistance

While we cannot process refunds or cancellations, we are committed to your satisfaction:

Astro Guru Deepak Jain and our dedicated customer support team are here to:

Answer your questions before purchase
Address concerns about your order
Provide guidance on using our products and services
Investigate genuine issues with defective products
Ensure you receive the best possible astrological guidance

Contact Us: Visit our Customer Service page for support options, including email, phone, and WhatsApp.

13. Dispute Resolution

If you have a complaint or dispute:

Contact our customer support team first
We will attempt to resolve the issue amicably within 7-14 business days
If unresolved, you may escalate to consumer forums as per Indian law
Jurisdiction for legal matters shall be the courts of [Your City/State]

14. Force Majeure

We are not liable for delays or non-performance due to circumstances beyond our control, including:

Natural disasters
Pandemics or health emergencies
Government restrictions or lockdowns
Technical failures or internet outages
Courier service delays

In such cases, we will make reasonable efforts to fulfill our obligations or offer rescheduling where possible.

15. Policy Updates

We reserve the right to update this Cancellation and Refund Policy at any time. Changes will be posted on this page with an updated “Last Modified” date. Your continued use of our services after policy updates constitutes acceptance of the changes.

16. Acknowledgment and Consent

By making a purchase or booking a service on Navgraha.in, you acknowledge that:

You have read and fully understood this Cancellation and Refund Policy
You agree to be bound by its terms
You accept that all transactions are final and non-refundable
You consent to our no-cancellation, no-return, no-exchange policy
You understand your consumer rights under Indian law

This policy is designed to uphold the integrity, authenticity, and sacred nature of our astrological services while respecting your rights as a consumer. We are committed to providing you with the highest quality spiritual guidance and products.

Cancellation and Refund Policy

Effective Date: October 1, 2025
Last Updated: October 1, 2025

1. General Policy Overview

NO REFUND, NO RETURN, NO EXCHANGE, AND NO CANCELLATION

Due to the personalized, time-sensitive, and sacred nature of our offerings, all purchases and bookings are final and non-refundable once confirmed. This policy applies to:

Astrological consultation services
Live pooja and havan sessions
Digital products (e-books, reports, charts)
Physical spiritual products (gemstones, yantras, malas, rudraksha)
Custom-made or personalized items
Subscription services

2. Why We Have This Policy

Our strict no-cancellation policy exists for the following reasons:

Personalization: Each service and product is tailored specifically to your astrological chart, birth details, and individual requirements
Time-Sensitive Rituals: Pooja and havan sessions are scheduled according to auspicious muhurat (timings) that cannot be altered
Resource Allocation: We reserve exclusive time slots, prepare materials, and energize items specifically for each client
Sacred Preparations: Physical products undergo specific vedic rituals and energization processes that cannot be reversed
Digital Delivery: Once digital content is delivered, it cannot be returned

3. Service-Specific Cancellation Terms

3.1 Astrological Consultation Services

Once a consultation session is booked and payment is confirmed:

The booking is non-refundable and non-transferable
No cancellations are permitted
No rescheduling is available
Clients must ensure their availability at the scheduled date and time
If you miss your appointment, no refund or reschedule will be provided

3.2 Live Pooja and Havan Sessions

Live spiritual sessions have additional constraints:

Sessions are scheduled based on specific astrological timings (muhurat)
Preparations begin immediately after booking confirmation
Materials are procured and sanctified for your specific ritual
Once booked, sessions cannot be canceled, rescheduled, or refunded
If you cannot attend the live session, the ritual will still be performed on your behalf as scheduled

3.3 Digital Products

For digital products including e-books, astrological reports, birth charts, and downloadable content:

Once purchased and delivered electronically, no refund, return, or exchange is possible
Digital products are delivered instantly or within 24-48 hours
After delivery, the transaction is considered complete and final
These products are prepared based on your birth details and are personalized

3.4 Physical Spiritual Products

For physical products such as gemstones, yantras, malas, rudraksha, and other spiritual items:

All physical products are prepared, energized, and sanctified specifically for you
Once an order is placed, it enters our preparation and energization process
These items undergo specific vedic rituals tailored to your astrological needs
No returns, refunds, or exchanges are permitted
Products are selected based on your birth chart and cannot be transferred to another person

3.5 Custom Orders and Special Requests

Custom-made items or specially requested astrological products follow the strictest policy:

Custom orders are created exclusively for you based on your specifications
No cancellation, refund, or exchange is available under any circumstances
Once production begins, the transaction is irreversible

4. Exceptions and Special Circumstances

4.1 Defective or Damaged Products

While we maintain a strict no-refund policy, we acknowledge your consumer rights under Indian law:

If a physical product arrives damaged, defective, or significantly different from what was ordered, please contact us within 48 hours of delivery
Provide clear photographic evidence of the defect or damage
We will investigate and, at our sole discretion, may offer a replacement (not a refund)
This exception applies only to manufacturing defects, not to natural variations in spiritual products

4.2 Non-Delivery of Digital Products

If you do not receive your digital product within the stated timeframe, contact us immediately
We will resend the product or provide alternative delivery
If we cannot fulfill the delivery after reasonable attempts, we may issue a refund at our discretion

4.3 Service Cancellation by Us

If we must cancel a service due to unforeseen circumstances (illness, emergency, force majeure), we will offer to reschedule or provide a full refund
This is the only circumstance under which refunds are automatically available

5. No Refund Request Processing

Please understand that:

We do not process refund requests initiated by customers for delivered products or completed services
Dissatisfaction with astrological predictions, personal preferences, or change of mind do not qualify for refunds
Payment disputes, chargebacks, or bank reversals without valid grounds may result in legal action and service termination

6. Timeframes and Deadlines

Important timelines to remember:

Booking Confirmation: Once payment is confirmed, the transaction is final
Digital Product Delivery: Typically within 24-48 hours; transaction final upon delivery
Physical Product Shipping: Typically 7-15 business days; once shipped, no cancellation possible
Damage/Defect Reporting: Must be reported within 48 hours of delivery with photographic evidence

7. Consumer Rights Under Indian Law

While we maintain this strict policy due to the nature of our services, we respect your rights under the Consumer Protection Act, 2019:

You have the right to receive products and services that match the description provided
You have the right to seek redressal for genuine defects or non-delivery
You may file a consumer complaint with appropriate forums if you believe your rights have been violated
However, please note that personalized spiritual services and products may have different considerations than standard consumer goods

8. How to Report Issues

If you experience a genuine issue with your order:

Contact Us Immediately: Reach out via our Customer Service page
Provide Details: Include order number, description of issue, and supporting evidence (photos if applicable)
Report Within Timeframe: Issues must be reported within 48 hours of delivery/service completion
Allow Investigation Time: We will review your case within 5-7 business days
Accept Our Decision: Our decision on whether an exception applies is final

9. Related Policies

For additional information, please review our related policies:

Terms and Conditions – Overall terms governing the use of our services
Shipping & Delivery Policy – Delivery timelines and shipping information
Customer Service – How to contact us for support
Privacy Policy – How we handle your personal information
Moneyback Policy – Additional information on our money-back terms

10. Payment Method Considerations

Our no-refund policy applies regardless of payment method:

Credit/Debit Cards
UPI (PhonePe, Google Pay, Paytm, etc.)
Net Banking
Wallets
EMI options

Please ensure you fully understand this policy before making payment using any method.

11. Important Reminders Before You Purchase

Before completing your purchase, please ensure:

✓ You have provided accurate birth details and personal information
✓ You have reviewed the product/service description carefully
✓ You understand this is a final, non-refundable transaction
✓ You are available at the scheduled time for consultation/live sessions
✓ You have read and agree to our Terms and Conditions
✓ You accept that astrological services are based on traditional knowledge and beliefs

12. Customer Support and Assistance

While we cannot process refunds or cancellations, we are committed to your satisfaction:

Astro Guru Deepak Jain and our dedicated customer support team are here to:

Answer your questions before purchase
Address concerns about your order
Provide guidance on using our products and services
Investigate genuine issues with defective products
Ensure you receive the best possible astrological guidance

Contact Us: Visit our Customer Service page for support options, including email, phone, and WhatsApp.

13. Dispute Resolution

If you have a complaint or dispute:

Contact our customer support team first
We will attempt to resolve the issue amicably within 7-14 business days
If unresolved, you may escalate to consumer forums as per Indian law
Jurisdiction for legal matters shall be the courts of [Your City/State]

14. Force Majeure

We are not liable for delays or non-performance due to circumstances beyond our control, including:

Natural disasters
Pandemics or health emergencies
Government restrictions or lockdowns
Technical failures or internet outages
Courier service delays

In such cases, we will make reasonable efforts to fulfill our obligations or offer rescheduling where possible.

15. Policy Updates

16. Acknowledgment and Consent

By making a purchase or booking a service on Navgraha.in, you acknowledge that:

You have read and fully understood this Cancellation and Refund Policy
You agree to be bound by its terms
You accept that all transactions are final and non-refundable
You consent to our no-cancellation, no-return, no-exchange policy
You understand your consumer rights under Indian law

For questions about this policy, please visit our Customer Service page.

At navgraha.in, we are dedicated to providing high-quality astrological consultancy services, live pooja, havan sessions, digital products, and physical products. Due to the nature of our personalized offerings, once a service or product is booked or purchased, cancellations are not permissible. NO REFUND, NO RETURN, NO EXCHANGE, AND NO CANCELLATION.

Cancellation: We understand that circumstances may vary, but given the unique and time-sensitive nature of our astrological services, we do not entertain cancellations once a booking has been made. Once you have booked a consultation, live session, or ordered a physical product, the transaction is considered final.

Refund and Return: As our services and products are tailored to each client’s unique requirements, we do not offer any refund or return options. This policy is in place to maintain the integrity and authenticity of our personalized astrological readings and rituals.

Exchange: We do not offer exchanges for any of our services or products due to the customized nature of our offerings. Each item is crafted or prepared specifically for you based on your astrological needs and cannot be transferred to another individual or altered once completed.

Additional Points:

Digital Products: Once a digital product (e.g., e-books, reports, or downloadable content) has been purchased and delivered electronically, no refund, return, or exchange is possible.
Live Sessions: Our live pooja and havan sessions are scheduled and conducted based on specific astrological timings. Therefore, once a session is booked, it cannot be canceled or rescheduled.
Physical Products: For physical products such as gemstones, yantras, and malas, we ensure the highest quality and adherence to astrological specifications. As these items are prepared and energized specifically for you, no return, refund, or exchange is allowed.
Personal Consultations: Once a consultation session is booked, it is non-refundable and non-transferable. We encourage you to ensure your availability at the scheduled time.
Custom Orders: Custom-made items or specially requested astrological products follow the same policy of no cancellation, no refund, and no exchange due to their personalized nature.

Customer Support: Astro Guru Deepak Jain is committed to ensuring your satisfaction with our services. If you have any concerns or queries, we encourage you to reach out to our customer support team for assistance. We are here to address your questions promptly and provide the best possible astrological guidance.

This policy is designed to uphold the trust and quality of our astrological services, ensuring that each client receives the utmost care and accuracy in their readings and rituals.