Returns & Refunds Policy

Last updated: November 10, 2025

At Navgraha In, we strive to ensure your complete satisfaction with every purchase. This Returns & Refunds Policy outlines the terms and conditions for returning products and obtaining refunds.

1. RETURN WINDOW

We offer the following return windows based on the condition of the product:

  • 14 days for standard products from the date of delivery
  • 30 days for damaged, defective, or incorrect items from the date of delivery

To be eligible for a return, the return request must be initiated within the applicable return window.

2. ELIGIBLE RETURN CONDITIONS

You may return a product if it meets any of the following conditions:

  • Product received is damaged or defective
  • Wrong product was delivered
  • Product does not match the website description
  • Product has manufacturing defects
  • Product is materially different from what was ordered
  • Product arrived in unsealed or tampered packaging
  • Missing parts or accessories that were supposed to be included

3. RETURN PROCESS

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team within the return window at:
    • Phone: +91-9737816939
    • Email: su*****@******ha.in
  2. Provide Details: Share your order number, product details, and reason for return
  3. Submit Evidence: If claiming damage or defect, please share clear photos or videos of the product showing the issue
  4. Await Approval: Our team will review your request and approve it within 24-48 hours
  5. Pack Securely: Once approved, pack the product securely in its original packaging with all accessories, tags, and documentation
  6. Ship the Product: Send the product to our return address (which will be provided upon approval)

4. RETURN SHIPPING

For Damaged/Defective Products:

  • We will arrange for reverse pickup at no cost to you
  • Alternatively, we will reimburse your return shipping costs upon receipt of the product

For Other Returns:

  • Return shipping costs must be borne by the customer
  • We recommend using a trackable shipping service
  • Keep proof of shipment until your return is processed

5. REFUND PROCESSING

Inspection:

Once we receive your returned product, our team will inspect it to verify the condition and reason for return.

Refund Timeline:

  • Refunds will be processed within 7-10 business days after receiving and inspecting the returned product
  • You will receive an email confirmation once the refund has been initiated

Refund Method:

  • Refunds will be credited to the original payment method used for the purchase
  • Bank transfers may take an additional 3-5 business days depending on your bank

Refund Amount:

  • You will receive a full refund of the product price
  • Shipping charges (₹99) are non-refundable and will be deducted from your refund amount
  • If the product was damaged/defective or we shipped the wrong item, shipping charges will also be refunded

6. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

  • Customized or personalized products made specifically for you
  • Products damaged due to misuse, negligence, or improper storage
  • Products without original tags, labels, packaging, or accessories
  • Products that have been used, worn, or altered
  • Products marked as “non-returnable” or “final sale” on the product page
  • Energized or activated spiritual products (rudraksha, yantras, etc.) once they have been used
  • Products purchased during clearance or special sales (unless damaged/defective)
  • Gift cards or vouchers

7. EXCHANGES

We offer product exchanges subject to the following conditions:

  • Exchanges are available for products of equal or higher value
  • The requested exchange product must be in stock
  • If exchanging for a higher-priced item, you must pay the price difference
  • If exchanging for a lower-priced item, the difference will be refunded
  • Exchange requests must be made within the applicable return window
  • All exchange requests are subject to approval

To request an exchange, contact us at +91-9737816939 or su*****@******ha.in with your order details and the product you wish to exchange for.

8. CANCELLATION POLICY

Before Dispatch:

You may cancel your order free of charge before it has been dispatched. To cancel, contact us immediately at:

  • Phone: +91-9737816939
  • Email: su*****@******ha.in

If your order has been cancelled before dispatch, you will receive a full refund including shipping charges.

After Dispatch:

Once an order has been dispatched, it cannot be cancelled. However, you may return the product after delivery as per this Returns & Refunds Policy.

9. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product:

  1. Do not accept the delivery if the package appears severely damaged
  2. If you have already accepted delivery, contact us within 48 hours of receiving the product
  3. Provide clear photos/videos showing the damage or defect
  4. We will arrange for a replacement or full refund (including shipping charges)
  5. We may arrange for reverse pickup or provide a prepaid return label

We take full responsibility for products that arrive damaged or defective due to manufacturing or shipping issues.

10. WRONG PRODUCT DELIVERED

If you receive the wrong product:

  1. Contact us immediately at +91-9737816939 or su*****@******ha.in
  2. Provide your order number and details of the product received
  3. We will arrange to send the correct product at no additional cost
  4. We will arrange for pickup of the incorrect product
  5. You may also choose a full refund instead of a replacement

11. PARTIAL REFUNDS

In certain situations, only partial refunds may be granted:

  • Products returned after the applicable return window
  • Products not in original condition, damaged, or missing parts (not due to our error)
  • Products returned without proper packaging
  • Products showing obvious signs of use beyond inspection

The refund amount will be determined based on the condition of the returned product.

12. LOST OR STOLEN PACKAGES

We are not responsible for packages that are lost or stolen after successful delivery confirmation by the courier partner.

However, if a package shows “delivered” but you did not receive it:

  1. Contact us within 48 hours at +91-9737816939 or su*****@******ha.in
  2. Check with neighbors, building security, or other household members
  3. We will initiate an investigation with the courier partner
  4. If the investigation confirms non-delivery, we will offer a replacement or refund

13. QUALITY ASSURANCE

All products sold by Navgraha In undergo quality checks before dispatch. We guarantee:

  • Authentic products from trusted sources
  • Proper packaging to prevent damage during transit
  • Accurate product descriptions and images
  • Products matching the specifications mentioned on our website

Natural products like rudraksha beads and gemstones may have slight variations in size, color, and appearance due to their organic nature. Such variations are not considered defects.

14. REFUND FOR CANCELLED ORDERS

If we cancel your order due to:

  • Product out of stock
  • Pricing errors
  • Payment authorization failure
  • Inability to deliver to your location
  • Suspected fraudulent transaction

You will receive a full refund including shipping charges within 7-10 business days.

15. GIFT RETURNS

If you received a product as a gift and wish to return it:

  • The return must meet all conditions outlined in this policy
  • The refund will be issued to the original purchaser’s payment method
  • Alternatively, we can issue store credit in your name

Contact us with the order number (if available) or gift receipt to process the return.

16. REFUND DELAYS

If you haven’t received your refund after the stated timeline:

  1. Check your bank account again (processing may take time)
  2. Contact your credit card company (refunds may take time to post)
  3. Contact your bank (refunds may have a processing delay)
  4. If you’ve done all of this and still have not received your refund, contact us at su*****@******ha.in

17. INSPECTION RIGHTS

You have the right to inspect the product upon delivery before accepting it. If you notice any damage or issues:

  • Refuse delivery or accept it with remarks noted on the delivery receipt
  • Take photos/videos of the package condition
  • Contact us immediately with evidence

18. RESTOCKING FEES

Currently, we do not charge any restocking fees for returns that meet our return policy conditions.

19. CONTACT US FOR RETURNS & REFUNDS

If you have any questions about returns or refunds, or need assistance with a return request, please contact us:

NAVGRAHA IN
301, Sarthak-2 Complex
Above Lalit Beauty Collection
Swastik Cross Road, C G Road
Navrangpura, Ahmedabad
380009, Gujarat, India

Phone: +91-9737816939
Email: su*****@******ha.in
Website: https://www.navgraha.in

Customer Support Hours:
Monday to Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed

Related Policies:

By making a purchase on Navgraha In, you acknowledge that you have read, understood, and agree to this Returns & Refunds Policy.