1. Introduction
At navgraha.in, we strive to ensure the highest level of customer satisfaction with our products and services. Due to the personalized and sacred nature of our offerings, we have specific conditions under which refunds or moneyback requests may be considered. Please read this policy carefully to understand the terms and conditions of our moneyback policy.
2. Eligibility for Moneyback
2.1. Digital Products and Services: Due to the immediate and irrevocable nature of digital products (such as e-books, downloadable content, and online consultations) and personalized services, no refunds or moneybacks are provided once the service or product has been delivered.
2.2. Physical Products: Refunds for physical products (such as gemstones, yantras, malas, and other sacred items) are generally not provided due to their customized and energized nature. However, in exceptional cases, we may consider a refund under the following conditions:
- The product received is significantly different from what was ordered.
- The product is damaged or defective upon receipt.
- The product is found to be counterfeit or not as described.
3. Process for Requesting a Moneyback
3.1. To request a refund, customers must contact our customer support team within 7 days of receiving the product, providing a detailed explanation of the issue along with relevant evidence (such as photographs of damaged items or proof of discrepancy).
3.2. Upon receiving the request, our team will review the details and may request additional information or evidence to process the claim.
4. Resolution and Refund
4.1. If the claim is found to be valid, we will provide one of the following resolutions at our discretion:
- A replacement of the product.
- A refund of the purchase price.
4.2. Refunds will be processed using the same payment method used for the original purchase. It may take 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
5. Exclusions
5.1. The following situations are not eligible for refunds:
- Change of mind or personal preference.
- Dissatisfaction with the astrological results or outcomes of the products/services.
- Delays in delivery due to factors beyond our control (e.g., courier delays, natural disasters).
6. Contact Information
For any questions or concerns regarding our moneyback policy, or to request a refund, please contact our customer support team:
- Email: support@navgraha.in
- Phone: +91-9558816181
7. Amendments to the Policy
Navgraha.in reserves the right to amend or update this moneyback policy at any time without prior notice. Any changes will be posted on our website, and it is the customer’s responsibility to review the policy periodically.
