Frequently Asked Questions (FAQ) for Online Selling at navgraha.in
1. What types of products are available for purchase on navgraha.in? We offer a wide range of products including:
- Navgraha Special
- Puja Items
- Agarbatti & Dhoops
- Puja Accessories
- Rudraksha
- Yantra
- Deity Idols
- Gemstones
- Jewellery
- Live Puja Havan
- Shivling
- Shaligram
- God Shringar
- Mantra
- Mala
- Tilak
- Dhotis
- Yoga & Meditation
- Spices
- Ayurvedic Herbals
- Havan Kund
- Divine Attar
2. How do I place an order online? To place an order, visit our website navgraha.in, browse the product categories, select the items you wish to purchase, and add them to your cart. Proceed to checkout, fill in the required details, and make the payment to complete your order.
3. What payment methods are accepted? We accept various payment methods including credit/debit cards, net banking, and mobile wallets like GPay and Paytm.
4. How will my order be delivered? Orders are delivered through our reliable courier partners. You will receive a tracking number once your order has been dispatched, allowing you to monitor its progress until delivery.
5. What is the estimated delivery time for my order? The delivery time varies based on your location. Typically, it takes 7-14 business days for products to be delivered.
6. Can I cancel or modify my order after placing it? No, once an order is placed, it cannot be canceled or modified due to the customized nature of our products.
7. What is your return and refund policy? We do not offer returns or refunds for any products purchased due to their personalized and sacred nature. All sales are final.
8. Are there any additional shipping charges? Shipping charges, if applicable, will be displayed during the checkout process. They may vary based on the delivery location and the size of the order.
9. How can I track my order? You can track your order using the tracking number provided in the shipment confirmation email. Enter the tracking number on the courier partner’s website to see the status of your delivery.
10. What should I do if I receive a damaged or incorrect product? If you receive a damaged or incorrect product, please contact our customer support team immediately. We will investigate the issue and provide a suitable resolution.
11. Are the gemstones and other astrological items authentic? Yes, all our gemstones and astrological items are authentic and sourced from reputable suppliers. They are energized and prepared according to Vedic principles.
12. Can I get a custom-made product? Yes, we offer customization for certain products like jewellery, gemstones, and yantras. Please contact our customer support team for more details on custom orders.
13. Do you provide instructions on how to use the purchased products? Yes, we provide detailed instructions and guidelines on how to use our products, especially for items like yantras, rudraksha, and puja accessories.
14. Is there any warranty on the products? Due to the nature of our sacred and spiritual products, we do not offer warranties. However, we ensure the highest quality and authenticity of all our offerings.
15. How can I contact customer support? You can contact our customer support team through the “Contact Us” section on our website. We are available to assist you with any queries or concerns.
16. Do you ship internationally? Currently, we ship our products within India. For international shipping inquiries, please contact our customer support team for more information.
17. Are there any special offers or discounts available? We occasionally offer special promotions and discounts. To stay updated, regularly check our website and subscribe to our newsletter.
18. Can I schedule a Live Puja Havan? Yes, you can schedule a Live Puja Havan through our website. Select the desired date and time during the booking process, and we will arrange the session accordingly.
19. What are the benefits of using your Ayurvedic herbals and spices? Our Ayurvedic herbals and spices are sourced from natural ingredients and are known for their health benefits. They are prepared following traditional Ayurvedic practices to ensure their effectiveness.
20. Are your products environmentally friendly? We strive to ensure that our products are environmentally friendly. Many of our items, such as agarbatti, dhoops, and divine attars, are made from natural and sustainable materials.
